Moving You Forward. With Care.
Safe, dignified, on-time transport for patients across Eastern North Carolina — GPS-tracked, wheelchair and stretcher equipped, with drivers you can trust.
Around the clock, every day — including holidays. Call or text any time.
Live GPS tracking so families always know your exact location en route.
Every driver holds active CPR & First Aid certification — no exceptions.
Hydraulic lifts & ramps for manual and power wheelchairs of all sizes.
National NEMT accreditation in progress — the highest industry standard.
From wheelchair-accessible rides to full stretcher transport — safe, dignified service for every patient.
Available Now
ADA-compliant vehicles with hydraulic lift and ramp access for manual and power wheelchair users. Safe securement, door-to-door assistance.
Available Now
For patients who can walk but need a reliable, caring ride to appointments — dialysis, chemotherapy, specialist visits, and routine care.
Coming Soon
For patients who must remain reclined or supine during transport — post-surgical, bed-bound, or facility transfers. Two-person crew for safe handling.
Three easy steps — from booking to your destination — with zero stress along the way.
Schedule online, call or text (252) 227-0097. We're available 24/7 — same-day bookings always welcome.
Your certified driver arrives on time. We assist you safely to the vehicle, get you settled, and keep your family updated via GPS.
We transport you with care and professionalism — and return you home when you're ready. No stress, no missed appointments.
We built Waypoint because local patients deserve more than unreliable, unprofessional transport. Every detail of our service is designed around your dignity, safety, and peace of mind.
Whether you're booking for a loved one or managing an entire facility's transport — Waypoint is your partner.
Getting to medical appointments is about more than transportation — it's dignity, comfort, and peace of mind for you and your loved ones.
Partner with Waypoint to reduce missed appointments, lower readmission rates, and give your patients a transport partner you can actually rely on.
Our Story
Waypoint was founded by Keval Shah, an Eastern NC native whose family has deep roots in rural healthcare. He witnessed firsthand how unprofessional, unreliable NEMT operators were failing the patients who needed transport most — elderly, disabled, and Medicaid patients missing life-sustaining appointments because their ride simply didn't show up.
Waypoint was built to change that standard: institutional-grade reliability, technology that keeps families informed, and drivers who genuinely care — delivered with the heart of a neighbor, not a corporation.
From Greenville to Goldsboro, from New Bern to Plymouth — if you're in Eastern NC, we come to you.
Greenville · Winterville · Ayden
ViewWashington · Bath · Belhaven
ViewNew Bern · Havelock
ViewTarboro · Princeville
ViewSnow Hill · Hookerton
ViewKinston · La Grange
ViewWilliamston · Robersonville
ViewBayboro · Oriental
ViewPlymouth · Creswell
ViewWilson · Black Creek
ViewGoldsboro · Fremont
ViewEverything patients, families, and healthcare partners ask us most — answered.
We are actively working to become an approved Medicaid NEMT provider in North Carolina. Until then, we serve private-pay patients. Contact us to discuss pricing — many patients are surprised how affordable the rates are.
Ambulatory transport is for patients who can walk but need a reliable, professional ride — ideal for dialysis, chemotherapy, and specialist visits when driving isn't an option. Wheelchair transport is for patients who use a manual or power wheelchair and need a vehicle with a hydraulic lift or ramp for boarding. Stretcher transport (coming soon) is for patients who must remain lying flat the entire trip — post-surgical or bed-bound patients.
Yes. We transport patients to major medical centers across North Carolina including Duke University Medical Center (Durham), UNC Hospitals (Chapel Hill), Vidant Medical Center (Greenville), and other out-of-area facilities. Long-distance and out-of-county transport is available — call (252) 227-0097 for scheduling and pricing.
We recommend at least 24 hours in advance to guarantee availability. For recurring rides such as dialysis or chemotherapy, we'll set up a standing schedule so you never have to book again. Same-day rides are available — call (252) 227-0097.
Yes. A family member, caregiver, or personal care attendant is welcome to ride along at no extra charge in most cases. Just let us know when you book so we can ensure proper seating for everyone.
Yes — and this is one of the reasons patients choose Waypoint. Many women and elderly patients are more comfortable with a female driver. Request it at booking and we will accommodate based on driver availability.
Every driver undergoes a full criminal background check, motor vehicle record review, and drug screening. All drivers hold active CPR and First Aid certification and complete our NEMT driver training program before their first ride.
Yes. We cover Pitt, Beaufort, Craven, Edgecombe, Greene, Lenoir, Martin, Pamlico, Washington, Wilson, and Wayne counties. If your pickup or destination is in Eastern NC, we come to you. See the full coverage map →
Call or text (252) 227-0097 directly — we answer 24/7. For same-day needs, calling gives you the fastest response. We do everything we can to accommodate urgent transport requests.
Real experiences from patients, families, and healthcare partners who chose Waypoint.
"Waypoint has been a lifesaver for my mother's dialysis appointments. The driver is always early, always kind, and my mother feels safe and respected every single time. I can't recommend them enough."
"As a discharge coordinator, I need transport partners I can trust completely. Waypoint communicates proactively, never misses a pickup, and treats every patient with genuine respect. They are my first call — every time."
"I've tried other NEMT companies and none compare. The vehicle was spotless, the driver handled my wheelchair like a true professional, and I made it to my oncology appointment on time — completely stress free."
* Representative sample reviews. Real client reviews added as received.
Dependable medical transportation — one call, text, or click away. Available 24/7, 365 days a year, including holidays.