Frequently Asked Questions

Non-Emergency Medical Transportation (NEMT) is transportation provided to individuals who need help getting to and from medical appointments but do not require emergency services or an ambulance.

NEMT is for patients who are medically stable but may have mobility challenges, lack access to a vehicle, or are unable to drive themselves. Common users include dialysis patients, cancer patients, elderly individuals, and patients with disabilities.

We serve 11 counties across Eastern North Carolina: Pitt, Beaufort, Craven, Edgecombe, Greene, Lenoir, Martin, Pamlico, Washington, Wilson, and Wayne counties.

If you're not sure whether we serve your area, call us at (252) 227-0097. Our service area is growing, so don't assume we can't help.

An ambulance is for medical emergencies where a patient needs immediate clinical care during transport. If you're having a heart attack, stroke, or severe injury, call 911.

NEMT (like Waypoint) is for patients who are medically stable and need transportation to planned appointments — dialysis, chemotherapy, specialist visits, etc. NEMT is far less expensive than an ambulance and appropriate for the vast majority of medical trips.

We recommend booking at least 24 hours in advance to guarantee availability. For recurring rides (such as dialysis transport three times per week), we can set up a standing schedule so you never have to worry about booking each trip individually.

For same-day or last-minute needs, please call us directly at (252) 227-0097 — we will do our best to accommodate you based on availability.

Online: Use our booking form at waypointmedicaltransport.com/book-a-ride.

By Phone: Call or text us at (252) 227-0097, available 24/7.

By Email: Send trip details to book@waypointmedicaltransport.com.

Absolutely. We specialize in recurring transport for dialysis, chemotherapy, physical therapy, and other regular appointments. Once you're set up on a standing schedule, your rides are automatically confirmed and you'll receive a reminder the day before each trip.

This is our most popular option for dialysis patients who need transport multiple times per week.

Call or text us at (252) 227-0097 as early as possible. We ask for at least 2 hours notice when possible so we can reassign drivers efficiently.

We understand that medical situations change — if you need to cancel last-minute due to a health issue, please just let us know and we'll work with you.

Our vehicles are equipped with hydraulic lifts and ramp systems to safely accommodate manual and power wheelchairs. Our drivers are trained in proper wheelchair loading, securement, and safe transport.

When booking, select "Wheelchair Transport" and let us know your wheelchair type and size. For bariatric wheelchairs, please call us to confirm availability.

Yes. We offer stretcher transport for patients who must remain in a reclined or supine position — including post-surgical patients, patients with severe mobility limitations, or those being transferred between facilities.

Stretcher transport uses our Ford Transit vehicles with a two-person crew. Please notify us if the patient is being discharged from a facility so we can coordinate with nursing staff.

Yes. We understand comfort and dignity are important. You can request a female driver at the time of booking — we will do our best to accommodate based on driver availability.

Yes! Family members, caregivers, or personal care attendants are welcome to ride along at no additional charge in most cases. Please let us know at the time of booking so we can ensure appropriate seating.

Yes, all services are door-to-door. Your driver will come to your front door, assist you to the vehicle, and escort you to the entrance of your medical facility. We don't just drop you at the curb.

For patients who need additional building navigation assistance (door-through-door), please let us know when booking.

Ambulatory transport is for patients who can walk but need a reliable, professional ride — perfect for dialysis, chemotherapy, and specialist appointments when driving isn't an option.

Wheelchair transport is for patients who use a manual or power wheelchair and need a vehicle equipped with a hydraulic lift or ramp for safe boarding and securement.

Stretcher transport (coming soon) is for patients who must remain lying flat throughout the entire trip — post-surgical patients, bed-bound patients, or facility-to-facility transfers.

Not sure which type you need? Call us at (252) 227-0097 and we'll help you choose the right option.

Yes. We provide long-distance transport to major medical centers across North Carolina, including:

• Duke University Medical Center — Durham, NC
• UNC Hospitals — Chapel Hill, NC
• Vidant Medical Center — Greenville, NC
• WakeMed — Raleigh, NC
• Rex Hospital — Raleigh, NC

Out-of-county and long-distance transport is quoted individually. Call (252) 227-0097 to schedule and discuss pricing — we always provide a clear quote before your trip.